General Information
Fore24.co.uk works in partnership with third party couriers including, but not limited to DX Freight, DX Secure, Parcelink, Yodel, TNT, ParcelForce and Royal Mail. We have the discretion to send your order via any method, so long as it complies with Our contractual obligations.
Parcels are dispatched from Our warehouses Monday to Friday excluding public holidays, within the working hours of 9am to 5:30pm, with the exception of busy seasonal periods.
The delivery of an order will always occur on a Weekday, Monday to Friday, unless a Saturday delivery service is selected upon purchase or where additional days are added by couriers during busy seasonal periods.
For customised or personalised Product(s) please view Delivery of Customised or Personalised Product(s).
On delivery, you may be required to sign for the Product(s) and the condition received in, therefore if you have not opened the box to check the contents inside please ensure you sign for the Product(s) as “unchecked”. Equally if the box is damaged please ensure you sign for the delivery as so, and upon inspecting the Product(s), if they are damaged please follow the procedure for reporting such damage as explained in the Returns, Refunds & Exchanges section.
United Kingdom Mainland (Excluding Highlands, Islands and Northern Ireland)
Mainland Standard Delivery*
- Delivery is made within 3 to 5 working days
- There are no timed delivery options for this service, deliveries are generally made between the hours of 9am to 6pm on any working day
- Orders placed on Our standard delivery service may not be despatched until the following working day
*Excludes delivery to Aberdeen area, please view United Kingdom Highlands & Islands
*Customised Product(s), please view Delivery of Customised or Personalised Product(s)
Next Day Delivery*
- If an item is purchased prior to 1pm, the delivery is scheduled for the next working day
- If an item is purchased after 1pm or at the Weekend or during a Bank Holiday, the delivery is scheduled for the second working day
- Delivery options for Next Day Delivery are - Standard Next Day (9am-6pm) or AM Delivery (9am-2pm)
- If an order is urgent and is placed after the 1pm cut off period, We will try Our best to process the order; however this cannot be guaranteed. Please note you are required to contact Us directly in order to request such. We recommend contact by phone during normal working hours to make such requests as We cannot guarantee email or other communications will be seen in time
- Whilst the vast majority of Next Day Delivery services arrive as expected it is not a guaranteed service and We cannot be held liable for any delays outside of our direct control.
*Please note Saturdays or Sundays (and Bank Holidays) do not fall into the Next Day Delivery category, deliveries are only made on working days
*A signature is always required on receipt of the Product(s)
*Excludes delivery to Aberdeen area, please view United Kingdom Highlands & Islands
*Customised Product(s), please view Delivery of Customised or Personalised Product(s)
Saturday Delivery*
- Orders are scheduled to be delivered on the following Saturday after purchase, so long as it is ordered prior to 1pm Friday
- There are no timed options for this service, deliveries are made between the hours of 8am to 5pm
- If an order is urgent and is placed after the 1pm cut off period, We will try Our best to process the order; however this cannot be guaranteed. Please note you are required to contact Us directly in order to request such. We recommend contact by phone during normal working hours to make such requests as We cannot guarantee email or other communications will be seen in time.
*A signature is always required on receipt of the Product(s)
*Excludes delivery to Aberdeen area, please view United Kingdom Highlands & Islands
*Customised Product(s), please view Delivery of Customised or Personalised Product(s)
United Kingdom Highlands & Islands*
- Orders to a Highlands or Island address must have "Highland and Islands" selected as the delivery method
- If the order is placed without Highland and Islands delivery method being selected, the carriage will added after checkout, in which you will be contacted in order to pay the outstanding balance
- There may be additional postage charges that are dependent upon your post code, this may be added after checkout if necessary, in which you will be contacted in order to pay the outstanding balance
- The charges depend upon how the third-party courier classifies your post code, unfortunately, We have no influence over the rate
- Deliveries to such areas are subject to delay, of which We have no discretion to change nor can We be held responsible
- The average delay is approximately one to two days, therefore the standard delivery time is 4 to 6 working days
- The dispatch times may vary during peak times
- Any free United Kingdom Mainland delivery promotion does not apply to these addresses, due to the courier rates, however a shipping reduction is added
*Customised Product(s), please view Delivery of Customised or Personalised Product(s)
Mainland Europe*
- Mainland Europe includes mainland France, Spain, Southern Ireland (Eire), Germany, Austria, Portugal, Czech Republic and Holland
- Islands and colonies of the countries included in the European mainland destinations do incur an additional shipping charges to that advertised online. Unfortunately, We do not ship to the Canary Islands
- All other listed countries do incur additional shipping charges to those advertised online
- If a European shipping destination is not available at checkout, it is your responsibility to inform Us of your intention to order and an arrangement may be reached, so long as We are able to ship to the destination and the shipment charges are covered by you
- Deliveries take on average four to seven working days
- Certain Product(s) are not suitable for international shipment, and certain shipment rates are based on size and weight in which the delivery may incur additional shipping charges to those advertised online
- Certain European destinations such as Norway, Switzerland, Balearic Islands, Russia, Gibraltar, Cyprus and Iceland require delivery via airfreight rather than road route. Product(s) containing batteries are not permissible for this type of transit and therefore you may be requested to provide an alternative address or have orders cancelled without any notification
- If there are any additional shipping costs or customs duties to pay, you assume full responsibility for them in their entirety, and you will be contacted to pay the outstanding balance.
- Orders shipping outside of the European Union will be subject to a GBP30 customs handling fee on top of the order total. Customers will be contacted for additional payment.
*Customised Product(s), please view Delivery of Customised or Personalised Product(s)
Delivery of Customised or Personalised Product(s)
Please note ALL shipping methods are available for these types of Product(s), however due to the extra processes involved, these orders take an additional one to two working days for dispatch and maybe longer in peak times.
If a customisation/personalisation order is urgent, We will try Our best to process the order; however this cannot be guaranteed. Please note you are required to contact Us directly in order to request such. We recommend contact by phone during normal working hours to make such requests as We cannot guarantee email or other communications will be seen in time.
The following shipping provisions apply for customised/personalised Product(s):
UK Mainland- 5 to 7 working days
Next Working Day- 3 to 4 working days
Saturday Delivery- 2 clear working days’ notice must be provided, and a delivery date confirmed with Our telephone operators
UK Highlands & Islands- 5 to 8 working days
Northern Ireland- 4 to 9 working days
Europe- 5 to 9 working days
After you have confirmed a customised/personalised order you are agreeing to purchase the Product(s) in accordance with the delivery times above. The times are subject to change without notice.
Delivery Failure or Non-Delivery
Our courier will attempt delivery, and if unsuccessful, will leave a calling card informing you of their attempt. We advise you to follow the instructions on the card, and if necessary you may contact Us in order to re-arrange delivery or resolve any problems you experience. We do recommend that you contact the courier company directly, prior to calling Our own Customer Service staff, as Our powers are limited once the parcel is in the courier’s possession.
If you do not respond to the calling card within five working days, the parcel(s) may be returned to Our warehouse and you will be liable for all postage costs. If you have not received a calling card by the last day of the expected delivery dates, you are responsible for informing us of this, to avoid the parcel(s) being returned. If you have not contacted us within this period, you may be liable for postage.
Delivery of Damaged Product(s)
Fore24.co.uk endeavour to send all orders safely, however on occasions some orders arrive damaged due to transit. Our recommendation upon receipt of such items is that you sign for the parcel as damaged and contact Our returns department in order to arrange an exchange.
On receiving damaged Product(s) please contact Our returns department within fourteen days of receipt. Please inform Us by e-mail. We request an e-mail is sent, so that both parties have written confirmation of the claim. Please e-mail help@fore24.co.uk
IMPORTANT: Product(s) should be inspected within fourteen days of receipt. Please be reminded that after this period, Fore24.co.uk has the right to refuse any potential remedy.
Delivery of an Incorrect Item
Fore24.co.uk attempts to ensure that every Product is sent in accordance with your order; however, on occasions, some orders may be picked incorrectly due to human error.
If you receive an incorrect Product(s) please contact Our help department within fourteen days of receipt. Please inform Us by e-mail. We request an e-mail is sent, so that both parties have written confirmation of the claim.
Please e-mail: help@fore24.co.uk
IMPORTANT: Product(s) should be inspected within fourteen days of receipt. Please be reminded that after this period, Fore24.co.uk has the right to refuse any potential remedy.
Delivery To Door & Flats/Apartments
The majority of our couriers are only insured to deliver to your door or in the case of flats/apartments to the communal ground floor access point. In such cases and where needed it is your responsibility to ensure you have assistance to be able to take your order into your premises/up/down stairs/lifts etc.