Who do you use to post my items?
This varies by what you've ordered and where you are, but most items will be delivered by DX/Yodel.
We use DPD/TNT for European deliveries (Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland incl Aaland, France incl Corse, Germany, Greece, Hungary, Ireland, Italy incl Livignio, Sardinia, Sicily, Cagliari, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Norway, The Netherlands, Poland, Portugal incl Azores and Madeira, Romania, Slovakia, Slovenia, Spain incl Balearic Islands (Majorca, Menorca, Formentera, Cabrera), Sweden and Switzerland).
How long does delivery take?
Unless specified in the listing the majority of orders received before 1pm will be despatched the same day. For orders received after 1pm or over the weekend these will be despatched the next working day (unless advised otherwise on the product page).
For UK Mainland 3-5 Working days, you can expect to receive delivery within 5 working days from the day of dispatch.
For European orders, you should expect a 4-8 working day delay. Bigger cities tend to be more towards the 4 working day estimate.
Are there express delivery options?
We offer a number of express delivery options, including a next working day, next morning and Saturday service. However, these might not be available on all deals - check the product description for more information and also note above with reference to orders received after 1pm.
Do I need to be in to receive my parcel?
Yes. Delivery will usually will require a signature, so someone must be there to receive. You can always have your goods delivered to a neighbor or work address.
Can I track my parcel?
We track all your parcels to make sure their delivery is progressing smoothly. If you've not received your goods in a timely manner, then just give us a call and we'll figure it out for you.